Privacy Policy

GalaHub ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our platform at galahub.in. By using GalaHub, you consent to the practices described in this policy.

Account information: Name, email address, and password when you register.

Booking information: Event date, guest count, time slot, package selection, and any special requirements you provide during the booking process.

Contact information: Phone number, if provided.

RSVP data: If you submit an RSVP for an event, we collect your name, email, phone number, attendance status, and any optional responses.

Communications: Messages exchanged through the GalaHub chat feature between customers and vendors.

Usage data: Browser type, IP address, and pages visited, collected automatically for analytics and security purposes.

We do not sell your personal data. We share your information only in the following circumstances:

• With vendors: Your name, contact details, and booking information are shared with the vendor you book, to fulfil your event requirements.
• Service providers: We use Supabase (database and authentication), Resend (email delivery), and payment processors. These providers process data on our behalf under strict confidentiality agreements.
• Legal requirements: We may disclose information if required by law or to protect the rights and safety of GalaHub and its users.

Your data is stored securely on Supabase infrastructure hosted in the United States. We implement industry-standard security measures including encryption in transit (HTTPS), row-level security on our database, and access controls. However, no method of transmission over the internet is 100% secure.

GalaHub uses cookies and similar technologies to maintain your session and improve your experience. Authentication cookies are set by Supabase and are necessary for the Platform to function. You can disable cookies in your browser settings, but this may affect functionality.

Under applicable Indian data protection laws, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and associated data.
• Withdraw consent for marketing communications at any time.

To exercise these rights, contact us at support@galahub.in.

We retain your account data for as long as your account is active. Booking records are retained for a minimum of 2 years for business and legal compliance purposes. RSVP data is retained until the associated event has passed and then deleted within 90 days.

GalaHub is not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us and we will delete it promptly.

The Platform may contain links to third-party websites (e.g. vendor websites, Google Calendar). We are not responsible for the privacy practices of those sites and encourage you to review their policies.

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email. Continued use of the Platform after changes constitutes acceptance of the revised policy.

In accordance with the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer to address your concerns regarding data processing:

Grievance Officer
Name: GalaHub Privacy Team
Email: grievance@galahub.in
Response Time: We will acknowledge your grievance within 24 hours and resolve it within 15 days.

You may also contact the Data Protection Board of India if you are not satisfied with our response.

For any privacy-related questions, requests, or concerns:

GalaHub
Email: support@galahub.in
Website: galahub.in